Exit, Voice, and Loyalty

Authors: Albert O. Hirschman

Key Ideas

1. Exit, Voice, and Loyalty is a book written by Albert O. Hirschman that explores the ways individuals respond to decline or dissatisfaction in an organization or society.

2. The book argues that individuals have two main options when faced with a decline in the quality of a product, service, or institution: exit or voice.

3. Exit refers to individuals choosing to leave the organization or society when they are dissatisfied.

4. Voice refers to individuals actively speaking up and expressing their dissatisfaction in order to bring about change.

5. Hirschman argues that the presence of opti....
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Quiz

1. According to Hirschman, what are the two main options individuals have when faced with a decline in quality?

Exit and loyalty

Exit and voice

Voice and loyalty

Exit, voice, and loyalty

2. What does the term 'exit' refer to in the context of the book?

Leaving an organization or society when dissatisfied

Speaking up and expressing dissatisfaction

Remaining silent despite dissatisfaction

Continuing to support an organization or society

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