Key Ideas

1. Platform-based digital work has become an integral part of the global economy, shaping how people work and companies operate. This book offers a glimpse into the world of 'ghost work' - the unseen human effort behind artificial intelligence systems.

2. Ghost work involves a combination of manual and cognitive tasks that are outsourced to workers through online platforms.

3. The authors conducted in-depth interviews with ghost workers, platform operators, and requesters to understand the experiences and challenges faced by those involved in this type of work.

4. Ghost work is often invisi....
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Quiz